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  1. ProTee Customer Support Center
  2. Troubleshooting

Troubleshooting

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  • Citrix Workspace and Unity games
  • Performing a clean install of the ProTee Golf Interface
  • How to take ownership and get full access to TGC files and folders
  • ProTee UNATTENDED Remote Support
  • Error: Direct3D11 compute shaders are not available
  • Fail to initialize SkytrakSW. Error: RIPE_ERR_RESOURCE_ERROR
  • TGC for GSA does not launch any shots
  • ProTee Remote Support
  • SkyTrak License Invalid Error Message
  • ProTee Interface reports COM Port already in use or the sensor mat is not responding even when the COM Port is set correctly
  • Clean up com ports in use
  • Fix “The program can’t start because MSVCR100.dll / MSVCR120.dll / MSVCP120.dll is missing from your computer.” error on Windows
  • Testing the putting sensors
  • Firefly camera loses settings on power down or disconnect
  • The ProTee Interface stops detecting shots during a game
  • Checking the sensors
  • Checking why results are off
  • Error MSCOMM32.OCX or MSWINSCK.OCX when starting the ProTee Golf 2.0 Interface
  • ProTee Golf 2.0 does not start
  • Firefly MV utility to controll FPS, Shutter and Gain
  • The BROOM test
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