If your VX connection fails, use the Troubleshooting tool first. It will guide you through common fixes.
You can also manually open the troubleshooter:
Settings > Device > Troubleshoot (under connection)
Step-by-Step Troubleshooting
1️⃣ Uninstall Antivirus (if installed)
Some antivirus software can block VX communication.
Temporarily uninstall it and test the connection.
Tip: Remember to reinstall it after testing.
2️⃣ Check USB Suspend Settings (USB connection only)
Open Control Panel > Power Options
Locate USB selective suspend and disable it
Guide link for reference
3️⃣ Use a Direct Ethernet Connection
Connect the VX directly to your PC’s Ethernet port
Avoid using routers or switches
If your PC lacks an Ethernet port, use a USB-to-Ethernet adapter
4️⃣ Check Network Cable Quality
Use a Cat6 or higher Ethernet cable
Supports the 1 Gbps connection required for stable VX performance
5️⃣ Disable Energy-Efficient Ethernet
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Open Device Manager
Windows 10/11: Right-click Start > Device Manager
Earlier Windows: Control Panel > System > Device Manager
Expand Network adapters, right-click your wired adapter > Properties
Click the Advanced tab
Locate options like Energy-Efficient Ethernet, Power Saving Mode, Active Suspend, etc.
Set each to Disabled
Click OK
Note: Your network may temporarily disconnect for 5–15 seconds.
6️⃣ Check Power Management Settings
In the same adapter properties window, click Power Management tab
Uncheck “Allow the computer to turn off this device to save power”
Click OK
7️⃣ Check Static IP Settings
Ensure your network adapter is set to obtain an IP address automatically, unless your network requires a static IP.
Misconfigured static IPs can prevent VX connectivity.
8️⃣ Update Network Adapter Drivers
In Device Manager, right-click your network adapter > Update driver
Check for the latest drivers for your network card and CPU/network chipset
✅ After completing all steps:
Your network connection may briefly drop but should reconnect automatically
This order resolves most VX connection issues
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