Software License Transfers FAQ

Last updated: December 2017

 

USE OF SOFTWARE

In consideration for the fee or other consideration which User lawfully pays for the software, User has a personal, revocable, non-transferable, non-exclusive right to access and use the software, subject to the terms of the software End User License Agreement. The words "use" or "using" means any time a User, directly or indirectly, with or without the aid of a machine or device, does or attempts to access, interact with use, display, view, print or copy from the software, transmit, receive or exchange data or communicate with the software, or in any way utilizes, benefits, takes advantage of or interacts with any function, service or feature of the software, for any purpose whatsoever.

Frequently Asked Questions

Does ProTee United allow software license transfers/used sales?
The vast majority of software products on the market do not allow license transfers of any kind. However, at ProTee United we realize that there are certain circumstances where it can be a legitimate transaction. Because circumstances can vary so much, we only consider and grant license transfers on a case-by-case basis, and only for the original owner.

Can I resell software used to someone else?
Not without first obtaining a license transfer from ProTee United. Software is licensed and registered ONLY to you (single-user). You cannot automatically transfer the license to someone else, and therefore you cannot simply sell it used. If you do attempt to sell it used without first obtaining a license transfer, the buyer will not be able to use the product because it is registered and licensed to you.

How would I obtain a license transfer?
The first step is for you (the original owner) to submit your request in writing to support@protee-united.com

All license transfer requests are reviewed on a case-by-case basis and are not guaranteed. Each request can take 3 to 5 business days to process and you will be notified as soon as there is a decision. We encourage you to secure the right to transfer the license before offering your software for sale, in order to avoid delays for the buyer in using his new license.

How much does a license transfer cost?
Depending on the circumstances, when a license transfer is granted, there could be an additional fee per license that covers the transfer of all the rights to the new user to use the software, to receive free email and online technical support, continuing software update rights, and the issuance of a new license key and account. The transfer fee depends on the outcome of the transfer request review.

Who should pay the transfer fee - the buyer or the seller?
It's up to the two parties to decide, but since it is best to secure the transfer before the sale, it is usually the responsibility of the seller to pay the transfer fee. Delays and problems can occur if the transfer was not secured BEFORE selling the software.

If I buy license-transferred (used) software, will I have to pay full price for a future version?
No. All license-transferred software products are eligible for standard upgrade pricing deals.

Can license-transferred (used) software be resold and transferred again?
No. This can be done only once, and only by the original purchaser.

If a licensed user dies, what happens to the license rights?
The rights of the software are only for the lifetime of the licensed user. If you wish to extend the license rights to another person, such as surviving next of kin, please contact ProTee United about obtaining a license transfer - these are considered and granted on a case-by-case basis.

If you have more questions about obtaining a license transfer or about the limitations of license-transferred versions, please contact us directly at support@protee-united.com

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